Shipping & Returns
SHIPPING
We offer a range of shipping options for UK and international delivery at checkout, including next day delivery and free shipping on UK orders over £120.00.
For international shipments delivery is between 4-6 days and customers are responsible for any taxes or duties due locally.
Please contact us with any queries at hello@wildnesslingerie.com.
We aim to send out your order within 1 to 2 working days.
RETURNS & EXCHANGES
We offer free exchanges if you need a different size and also accept returns on non-sale items.
To be eligible for exchange or return, please return your item to us within 14 days of receipt. All products must be as you received them, unworn, with tags and gusset hygiene stickers attached.
Please follow our advice below to process exchanges and returns:
SENDING BACK ITEMS FOR EXCHANGE:
Email us at hello@wildnesslingerie.com to let us know the exchange sizes you’d like.
We’ll email you a postage label to send the items you want to exchange back to us. These items must be unworn with labels and gusset hygiene strips attached, in original packaging.
When we receive your exchange back we’ll send out the new sizes free of charge.
SENDING BACK ITEMS FOR RETURNS:
We offer returns on full price items only and exchanges on reduced items.
Package the products you'd like to return in their original packaging with the completed returns slip. All products must be as you received them, unworn, with tags and gusset hygiene stickers attached. Send them back to us via your chosen shipping provider, please ensure you get a proof of postage from your provider.
Please bear in mind once your return is delivered to us, returns can take up to 14 days to be processed in busy periods. We can only provide a refund for a lost return once we have been provided with proof of postage
Our returns address is:
Wildness
28 Exeter St
Brighton
BN1 5PG
CANCELLING YOUR ORDER:
If you'd like to cancel your order, please email hello@wildnesslingerie.com within our working hours, Monday-Friday, and we'll attempt to follow up on your request before shipping. We usually ship within 24 hours, but it can be sooner than this. You will receive a response from us if your order has been amended or cancelled.
If your order is still with us, we'll provide a full refund including any shipping charges.